# Category: Communication | Category | Communication | | --- | --- | | Slug | communication | | Count | 10 | --- stable_id: skills/github-skill-anthropics-knowledge-work-plugins-call-prep type: skills title: call-prep summary: Prepare for a customer or prospect call using Common Room signals. Triggers on 'prep me for my call with [company]', 'prepare for a meeting with [company]', 'what should I know before talking to [company]', or any call preparation request. tags: - github-skill-search - source-github-code-search - category-communication - github-owner-anthropics - github-repo-knowledge-work-plugins source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/common-room/skills/call-prep/SKILL.md license: "" upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/common-room/skills/call-prep/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:42:11.125Z content_sha256: 652c42776860edfa9b81c77aac0b545bb7748a708e01c001f356acc11d7e9f58 --- |/data/github-skill-anthropics-knowledge-work-plugins-call-prep| --- stable_id: skills/github-skill-novuhq-novu-react-email type: skills title: react-email summary: Use when creating HTML email templates with React components - welcome emails, password resets, notifications, order confirmations, newsletters, or transactional emails. tags: - github-skill-search - source-github-code-search - category-communication - github-owner-novuhq - github-repo-novu source_url: https://raw.githubusercontent.com/novuhq/novu/next/.agents/skills/react-email/SKILL.md license: "" upstream_ref: https://github.com/novuhq/novu/blob/next/.agents/skills/react-email/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:42:18.393Z content_sha256: 188d1556f5601bd3dbd9f0e57f9cbba9cbd7fad1ff75a1597fa7cbe7f15a73c6 --- |/data/github-skill-novuhq-novu-react-email| --- stable_id: skills/github-skill-resend-react-email-react-email type: skills title: react-email summary: Use when creating HTML email templates with React components - welcome emails, password resets, notifications, order confirmations, newsletters, or transactional emails. tags: - github-skill-search - source-github-code-search - category-communication - github-owner-resend - github-repo-react-email source_url: https://raw.githubusercontent.com/resend/react-email/canary/skills/react-email/SKILL.md license: "" upstream_ref: https://github.com/resend/react-email/blob/canary/skills/react-email/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:42:22.723Z content_sha256: 6316bdbe822e49f93a709e81bc011569d1a1ea20f7de78cd33ea8a0501ad79b7 --- |/data/github-skill-resend-react-email-react-email| --- stable_id: skills/github-skill-sickn33-antigravity-awesome-skills-outlook-calendar-automation type: skills title: outlook-calendar-automation summary: "Automate Outlook Calendar tasks via Rube MCP (Composio): create events, manage attendees, find meeting times, and handle invitations. Always search tools first for current schemas." tags: - github-skill-search - source-github-code-search - category-communication - github-owner-sickn33 - github-repo-antigravity-awesome-skills source_url: https://raw.githubusercontent.com/sickn33/antigravity-awesome-skills/main/skills/outlook-calendar-automation/SKILL.md license: "" upstream_ref: https://github.com/sickn33/antigravity-awesome-skills/blob/main/skills/outlook-calendar-automation/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:42:23.027Z content_sha256: c9df5ad16247b62fc0671c39b85405f4d0c5767ff7ecf7631ac1d63e1f9d03fc --- |/data/github-skill-sickn33-antigravity-awesome-skills-outlook-calendar-automation| --- stable_id: skills/knowledge-work-plugins-customer-support-skills-customer-escalation-skill type: skills title: customer-escalation summary: Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA. tags: - source-knowledge-work-plugins - plugin-customer-support - plugin-component-skills - plugin-skill - category-communication source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/customer-escalation/SKILL.md license: "" upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-escalation/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:45:24.361Z content_sha256: 90c33574a41371e8e116aaf40237141adcd6075ef8bcb9de993de2b543867b3e --- |/data/knowledge-work-plugins-customer-support-skills-customer-escalation-skill| --- stable_id: skills/knowledge-work-plugins-customer-support-skills-customer-research-skill type: skills title: customer-research summary: Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context. tags: - source-knowledge-work-plugins - plugin-customer-support - plugin-component-skills - plugin-skill - category-communication source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/customer-research/SKILL.md license: "" upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-research/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:42:43.640Z content_sha256: 9c504672d26dbb01ad4bb527a5352399760503aea0edf83bd3695e6bc346a128 --- |/data/knowledge-work-plugins-customer-support-skills-customer-research-skill| --- stable_id: skills/knowledge-work-plugins-customer-support-skills-draft-response-skill type: skills title: draft-response summary: Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue. tags: - source-knowledge-work-plugins - plugin-customer-support - plugin-component-skills - plugin-skill - category-communication source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/draft-response/SKILL.md license: "" upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/draft-response/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:45:24.500Z content_sha256: 1a201228b75a98fc3b5d45090cb7443d50df204b2ee748bfc8970790a64f0026 --- |/data/knowledge-work-plugins-customer-support-skills-draft-response-skill| --- stable_id: skills/knowledge-work-plugins-customer-support-skills-kb-article-skill type: skills title: kb-article summary: Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers. tags: - source-knowledge-work-plugins - plugin-customer-support - plugin-component-skills - plugin-skill - category-communication source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/kb-article/SKILL.md license: "" upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/kb-article/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:45:24.250Z content_sha256: cfc300f5ecc5128910a8ff04514d565a45ca9178bf1dc2a40cc40e2ce4db9292 --- |/data/knowledge-work-plugins-customer-support-skills-kb-article-skill| --- stable_id: skills/knowledge-work-plugins-customer-support-skills-ticket-triage-skill type: skills title: ticket-triage summary: Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue. tags: - source-knowledge-work-plugins - plugin-customer-support - plugin-component-skills - plugin-skill - category-communication source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/ticket-triage/SKILL.md license: "" upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/ticket-triage/SKILL.md github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:42:43.304Z content_sha256: d0e5e95443e358ad2a74811b196071d10807ca95aa20351ab5760feeecee1294 --- |/data/knowledge-work-plugins-customer-support-skills-ticket-triage-skill| --- stable_id: playbooks/playbook-scenario-customer-support type: playbooks title: "Playbook: Scenario - Customer Support" summary: A practical reading path for triage, ticketing, and support ops workflows. tags: - playbooks - scenario-customer-support - category-communication source_url: "" license: "" upstream_ref: "" github_stars: null github_forks: null github_is_organization: null retrieved_at: 2026-10-13T14:47:05.542Z content_sha256: 8a7e47ed81e19552b8d5e08b8ee37c9aab87a82ca8b7120ac287e53134b293f9 --- |/data/playbook-scenario-customer-support|