# Playbook: Scenario - Customer Support

Index: /scenario/customer-support/index.md

## Fit / No Fit

**Fit**
- You need to answer, triage, or resolve customer requests across email/chat/tickets.
- You want repeatable workflows for support ops (handoffs, SLAs, macros, audits).

**No fit**
- You are doing product discovery or long-form research (start from Search & Research).
- You need deep engineering incident response (start from DevOps & Cloud).

## Gold Path
1. |/data/openclaw-mrgoodb-zendesk|
2. |/data/openclaw-mrgoodb-intercom|
3. |/data/openclaw-byungkyu-gmail|
4. |/data/openclaw-mrgoodb-twilio|

## Next Hops
- /category/communication/index.md
- /category/productivity-tasks/index.md
- /category/search-research/index.md